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Jinicare Total Protection Membership Terms and Conditions

Jinicare Total Protection Membership Terms and Conditions

1. The Membership. This service contract governs the hardware services and technical support provided to you by Jinigram under the above-mentioned membership plan (referred to herein as the “Membership”) for the third party Hardware, Software, Services and Accessories (“Covered Artifacts”) listed In the Plan Description and Terms.

2. When Coverage Begins and Ends

Coverage begins when you purchase the Plan and ends exactly 1 year from the date of sales receipt (“Coverage Period”).  If auto-registration is available and you do not receive a separate Plan Confirmation, your original sales receipt will be your Plan Confirmation. The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your service contract. The price of the Plan is contained in the original sales receipt. The hardware service and technical support coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty and complimentary technical support. The “Membership” entitles you to total protection (Hardware Repair, Replacement and Support Service) as part of the plan. The membership cannot be auto renewed or sold for multiple years. Customer has to explicitly ask for renewal within 3 months of term expiry.

3. What is Covered?

3.1 Hardware Service

If during the Coverage Period, you submit a valid claim by notifying Jinigram via support@jinigram.com or calling the 1-800 number that (i) a “Functional Defect" has arisen in the Covered Equipment, Jinigram will either (a) repair the defect at no charge, using refurbished parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Equipment with a replacement product that is equivalent to new in performance and reliability, and is at least equivalent to the original product. If Jinigram exchanges the Covered Equipment, the original product becomes Jinigram’s property and the replacement product is your property with coverage for the remaining period of the Plan. One Primary Computer or Laptop, A Home Printer and a wireless router (“Covered Equipment”) are covered under the plan. Additional device repairs are approved at the discretion of Jinigram Support Team.

3.2 Additional Covered Equipment

In addition to the default coverage for One Primary Computer or Laptop, A Home Printer, and a Wireless Router (“Covered Equipment”), any new or used hardware purchased from “Jinigram Digital Store” (jinigram.com) during the coverage period is automatically covered under the Jinicare Total Protection Plan for the remainder of coverage period.

3.3 Technical Support

During the Coverage Period, Jinigram will provide you technical support resources via telephone, web-based and limited onsite visits (may vary per plan). Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when hardware service is required or software service is required. Jinigram will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, "Major Release" means a significant version of software that is commercially released by Independent Software Vendors in a release number format such as "1.0" or "2.0" and which is not in beta or pre-release form. It is important to note that Jinicare Total Protection covers software purchased via Jinigram Digital Store or complimentary as part of the plan. Additionally, the web-based support may require technical expert to take remote control of your computer. Jinigram experts cannot access your computer, files or data without verbal or written approval of the customer. Violations of the policy can be reported at support@jinigram.com citing details of the violation, actions performed and the resultant impact.

3.4 Scope of Technical Support

  1. Under the plan, Jinigram will provide technical support for the “Covered Equipment”, and the operating system software configuration, optimization and purchased software applications that are designed to operate with the Covered Equipment (“Consumer Software”).
  2. Technical support for network related issues to help you plan, setup, optimize and secure the home local area network.
  3. Home Automation, Home Security and Smart Home consultations, configuration and self-install guidance support.
  4. Internet Service Provider issues and support. Network security, Firewall and Modem configurations.
  5. Computer Security Software Installation, Configuration, and routine scan runs.
  6. Internet Security Software Installation, Configuration and Support.

3.5 Discounts on Hardware, Software and Service Purchases

  1. Reseller discounts on Computers, Laptops, Printers and Supplies;
  2. Reseller discounts on Software Applications
  3. Reseller discounts on Internet Services from premium Internet Service Providers, Cable and OTT TV providers;
  4. Reseller discounts on Smartphones and Wireless plans from premier providers in United States.

4. What is not Covered?

4.1 Hardware Service. The Plan does not apply to:

(i) Installation, removal or disposal of the Covered Equipment, or the provision of equipment while the Covered Equipment is being serviced; 

(ii) Damage caused by (a) a product that is not the Covered Equipment (b) accident, abuse, misuse, liquid contact, fire, earthquake or other external cause, (c) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) performed by anyone who is not a representative of Jinigram;

(iii) Covered Equipment with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the Jinigram;  

(iv) Covered Equipment that has been lost or stolen;

(v) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; 

(vi) Consumable parts, such as batteries;

(vii) Preventative maintenance on the Covered Equipment; or

(viii) Defects caused by normal wear and tear or otherwise due to normal aging of the product. 

4.2 Technical Support. The Plan does not include support for:

(i) Issues that could be resolved by upgrading software to the then current version; 

(ii) Your use of or modification to the Covered Equipment, or Consumer Software in a manner for which the Covered Equipment or software is not intended to be used or modified;  

(iii) Third-party Software downloaded from unverified sources;

(iv) Damage to, or loss of any software or data residing or recorded on the Covered Equipment. Recovery and reinstallation of software programs and user data are not covered under this Plan.

5. How to Obtain Service and Support?

You may obtain hardware services and technical support by calling the telephone number listed on https://jinigram.com pr sending an email at support@jinigram.com. If calling, a Jinigram technical support representative will answer, request your Name, Phone Number and email id. Keep these details handy. The agent may ask additional questions to verify your identity and check plan eligibility.

6. Hardware Service Options

6.1 Jinigram will provide hardware services through one or more of the following options: 

  1. Ship to Service Center: Customer has to ship the defective hardware (“Covered Equipment”) to California Service Center at 400 Concar Drive, San Mateo, CA 94402. Once the service is complete, the Service Center will return the covered equipment to you. Jinigram will pay for shipping the repaired equipment back to your location.
  2. Express Replacement Service or Do-It-Yourself (DIY) parts service. If Jinigram technician determines that replacing the “Covered Equipment” is more economical than repair costs, he/she may decide to send you the replacement equipment or part. If it is a part, the technician will schedule a call with you to help you install/configure the part.

6.2 Jinigram reserves the right to change the method by which Jinigram may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service. Service will be limited to the options available in the state where service is requested. Service options, parts availability and response times may vary according to state.

7. Your Responsibilities 

To receive service or support under the Plan, you agree to comply with the following: 

(i) Verify your identity and provide the proof of purchase, if requested; 

(ii) Provide information about the symptoms and causes of the issues with the Covered Equipment; 

(iii) Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue; 

(iv) Follow instructions Jinigram expert gives you, including but not limited to refraining from sending products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions;

(v) MAKE SURE TO BACK UP SOFTWARE AND DATA RESIDING ON THE COVERED EQUIPMENT. JINIGRAM MAY REINSTALL THE COVERED EQUIPMENT’S ORIGINAL SOFTWARE CONFIGURATION AND SUBSEQUENT UPDATE RELEASES WHILE PERFORMING SERVICE, WHICH WILL RESULT IN THE DELETION OF ALL SOFTWARE AND DATA THAT RESIDED ON THE COVERED EQUIPMENT PRIOR TO SERVICE. You will be responsible for reinstalling all other software programs, data and passwords. If you need help with reinstallation of software or backup restoration, you have to request it at the time of service request.

8. Limitation of Liability 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JINIGRAM AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM JINIGRAM’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF JINIGRAM AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. JINIGRAM SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. 

FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, JINIGRAM’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

9. Cancellation 

You may cancel this Plan at any time for any reason. If you decide to cancel this Plan, you may call Jinigram at the telephone number below to do so, or you may send an email at support@jinigram.com. You must send a copy of the Plan’s original proof of purchase with your notice. Unless local law provides otherwise, cancellation refunds will be provided as follows:

i) If you cancel within thirty (60) days of your Plan’s purchase, or receipt of this Plan, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. 

ii) If you cancel more than thirty (60) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price. The pro rata refund is based on the percentage of unexpired Plan Term from the Plan’s date of purchase, less (a) a cancellation fee of twenty-five ($25) dollars or ten percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any service provided to you under the Plan. 

Unless applicable local law provides otherwise, Jinigram may cancel this Plan for fraud or material misrepresentation. Unless applicable local law provides otherwise, Jinigram may also cancel this Plan if service parts for the Covered Equipment are not available, upon thirty (30) days prior written notice. If Jinigram cancels this Plan for the unavailability of service parts, you will receive a pro-rata refund for the Plan’s unexpired term.

Upon the effective date of your early cancellation, Jinigram’s future obligations under this Plan to you are fully extinguished.

10. Transfer of Plan

If the “Covered Equipment” is sold or gifted to another person, you may make a one-time permanent transfer of all of your rights under the Plan to another party, provided that: (a) the transfer includes the original Proof of Purchase, the Plan's Confirmation and all of the Plan's material, including printed materials and these Terms and Conditions; (b) you notify Jinigram of the transfer by sending an email at support@jinigram.com and (c) the party receiving the Plan accepts the Terms and Conditions of the Plan. When notifying Jinigram of the transfer of the Plan, you must provide the invoice number, the serial number of the Covered Equipment being transferred and the name, address, telephone number and email address of the new owner. 

11. General

(i) Jinigram may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. 

(ii) Jinigram is not responsible for any failures or delays in performing under the Plan that are due to events outside Jinigram’s reasonable control. 

(iii) You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan. 

(iv) This Plan is offered and valid only if you are a resident of the fifty states of the United States of America. This Plan is not offered to persons who have not reached the age of majority.

(v) In carrying out its obligations Jinigram may, at its discretion and solely for the purposes of monitoring the quality of Jinigram’s response, record part or all of the calls between you and Jinigram. At times, supervisors may barge in on the call to monitor support quality in real-time. Call recordings are deleted after 90 days to maintain confidentiality.

(vi) You agree that any information or data disclosed to Jinigram under this Plan is not confidential or proprietary to you. Furthermore, you agree that Jinigram may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers located in countries where data protection laws may be less comprehensive than United States. Portions of the plan are supported via a partner call center in India. In line with global delivery, your support call may be answered from California or an offshore call center in India.

(vii) Jinigram has security measures and processes, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Jinigram regarding the processing of data, and Jinigram will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Jinigram at the support email: support@jinigram.com

(viii) The terms of the Plan, including the original sales receipt of the Plan, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Jinigram’s entire understanding with respect to the Plan. 

(ix) This plan is not auto-renewable. If you renew this plan 3 years in a row, you may be eligible for a free laptop up to 50% of the total price of the plan for year 1, 2 and 3. Jinigram is not obligated to renew this Plan. If Jinigram does offer a renewal, it may adjust the price and terms reasonably.

(x) To settle a dispute, You may seek arbitration by a neutral mutually acceptable attorney in the state of California or Nevada.

(xi) For Plans sold in the United States, “Jinigram” is Jinigram Consulting Services Pvt. Ltd. a TN, India based Private Limited Company, and the obligations of such Plans are backed by the full faith and credit of the provider.

(xii) The Administrator for Plans sold in the United States is Jinigram, LLC. (the “Administrator”), a Nevada Limited Liability Corporation. The Administrator is responsible for the collection and transfer to Jinigram Consulting Services Pvt. Ltd. of the purchase price for the Plan and for the administration of claims under the Plan. 

(xiii) Except where prohibited by law, the laws of the State of Nevada govern Plans purchased in the United States. If the law of any jurisdiction where this Plan is purchased is inconsistent with these terms, including the jurisdictions of Arizona, Florida, Georgia, Nevada, Oregon, Vermont, Washington, Wisconsin and Wyoming, the laws of that jurisdiction will control.

(xiv) Support services under this Plan may be available in English only. 

(xv) There is no deductible payment due in respect of a claim made under this Plan. 

(xvi) The Plan will not be cancelled due to pre-existing conditions in the Covered Equipment that are eligible for service under this Plan.

12. Country, Province and State Variations 

The following country, province and state variations will control if inconsistent with any other provisions of this Plan: 

12.1 United States

Alabama, Arkansas, California, Colorado, Hawaii, Maine, Maryland, Massachusetts, Minnesota, Missouri, New Jersey, New Mexico, Nevada, New York, South Carolina, Texas, Washington and Wyoming Residents. If you purchased the Plan in one of these states, this term applies to the Plan. 

If you cancel this Plan pursuant to these terms and conditions, and Jinigram fails to refund the purchase price to you within the time period specified below Jinigram will pay you a penalty of 1% per month for the unpaid amount due and owing. For California, New York, Missouri and Washington residents, Jinigram will provide a refund within 30 days. For Alabama, Arkansas, Colorado, Hawaii, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, South Carolina, Texas and Wyoming residents, Jinigram will provide a refund within 45 days. For New Mexico residents, Jinigram will provide a refund within 60 days. The right to cancel and receive this penalty payment only applies to the original owner of the Agreement and may not be transferred or assigned. The obligations of the provider under this service contract are backed by the full faith and credit of the provider.

California Residents 

If you cancel within thirty (30) days of your Plan receipt, you will receive a full refund less the value of any service provided under the Plan. 

Colorado Residents 

Notice: This Plan is subject to the Colorado Consumer Protection Act or the Unfair Practices Act, Articles 1 and 2 of Title 6, CRS. 

Connecticut Residents 

The expiration date of the Plan will automatically be extended by the period that the Covered Equipment is in Jinigram’s custody while being serviced. Resolution of Disputes: Disputes may be resolved by arbitration. Unresolved disputes or complaints may be mailed, with a copy of this Plan, to State of Connecticut, Insurance Dept., P.O. Box 816, Hartford, CT 06142-0846, Attn: Consumer Affairs. 

Florida Residents 

The laws of the State of Florida will govern this Plan and any disputes arising under it. The rate charged for the contract is not subject to regulation by the Florida Office of Insurance Regulation.

Michigan Residents 

If performance of the service contract is interrupted because of a strike or work stoppage at the company's place of business, the effective period of the service contract shall be extended for the period of the strike or work stoppage.

Nevada Residents 

Cancellations: No Plan that has been in effect for at least 70 days may be canceled by the provider before the expiration of the agreed term or one year after the effective date of the Plan, whichever occurs first, except on the following grounds: 

a. Failure by the holder to pay an amount due; 

b. Conviction of the holder of a crime which results in an increase in the service required; 

c. Discovery of fraud or material misrepresentation by the holder in obtaining the Plan, or in presenting a claim for service thereunder; 

d. Discovery of an act or omission by the holder, or a violation by the holder of any condition of the Plan, which occurred after the effective date of the Plan and which substantially and materially increases the service required under the Plan; 

e. A material change in the nature or extent of the required service or repair which occurs after the effective date of the Plan and which causes the required service or repair to be substantially and materially increased beyond that contemplated at the time that the Plan was issued or sold. 

Grounds for cancellation; date cancellation effective. No cancellation of a service contract may become effective until at least 15 days after the notice of cancellation is mailed to the holder. 

Cancellation of contract; refund of purchase price; cancellation fee. 

(i) If Jinigram cancels this Plan, Jinigram shall refund to Nevada consumers the portion of the purchase price that is unearned. Jinigram may deduct any outstanding balance on your account from the amount of the purchase price that is unearned when calculating the amount of the refund. If Jinigram cancels a contract pursuant to NRS 690C.270, it may not impose a cancellation fee. 

(ii) Except as otherwise provided in this section, a Nevada resident who is the original purchaser of this Plan, who submits to Jinigram a request in writing to cancel the Plan in accordance with the terms of the Plan, shall receive a refund of the portion of the Plan’s purchase price that is unearned, and Jinigram will not deduct the value of any service provided. 

(iii) If you request the cancellation of this Plan after the first thirty (30) days of the Plan term, Jinigram may impose the cancellation fee described in the Plan, but will not deduct the value of any service provided. 

(iv) When Jinigram calculates the amount of a refund pursuant to subsection (ii), it may deduct from the portion of the purchase price that is unearned: (a) any outstanding balance on the account; and (b) any cancellation fee imposed pursuant to this Plan. 

The Provider backs this Plan for Nevada residents by its full faith and credit. 

No prior approval for services or goods covered under the Plan is necessary.

New Hampshire Residents 

In the event you do not receive satisfaction under this contract, you may contact the New Hampshire insurance department, by mail at State Of New Hampshire Insurance Department, 21 South Fruit Street, Suite 14, Concord NH 03301, or by telephone, via Consumer Assistance, at 800 852-3416. 

New Mexico Residents 

Cancellations: No Plan that has been in effect for at least 70 days may be canceled by the provider before the expiration of the agreed term or one year after the effective date of the Plan, whichever occurs first, except on the following grounds: 

a. Failure by the holder to pay an amount due; 

b. Conviction of the holder of a crime which results in an increase in the service required; 

c. Discovery of fraud or material misrepresentation by the holder in obtaining the Plan, or in presenting a claim for service thereunder; 

d. Discovery of an act or omission by the holder, or a violation by the holder of any condition of the Plan, which occurred after the effective date of the Plan and which substantially and materially increases the service required under the Plan; 

e. A material change in the nature or extent of the required service or repair which occurs after the effective date of the Plan and which causes the required service or repair to be substantially and materially increased beyond that contemplated at the time that the Plan was issued or sold. 

North Carolina Residents 

The purchase of this Plan is not required either to purchase or to obtain financing for computer equipment. Jinigram will not cancel this plan EXCEPT for failure to pay the purchase price for the Plan.

Oregon Residents

In the event you do not receive satisfaction under this contract, you may contact the Oregon Department of Consumer and Business Services by mail at the Department of Consumer and Business Services, Oregon Insurance Division, 350 Winter Street NE, Salem, OR 97301; or by telephone via Consumer Advocacy, at 888-877-4894.

South Carolina Residents 

Unresolved complaints or Plan regulation questions may be addressed to the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina 29202-3105, Tel: 1-800768-3467. 

Tennessee Residents 

This Plan shall be extended as follows: (1) the number of days the consumer is deprived of the use of the product because the product is in repair; plus two (2) additional workdays.

Texas Residents 

The provider may cancel this Plan with no prior notice for non-payment, misrepresentation or a substantial breach of a duty by the holder relating to the Covered Equipment or its use. Unresolved complaints or Contract regulation questions may be addressed to the TX Dept. of Licensing and Regulation, P.O. Box 12157, Austin, TX 78711, U.S. 

Virginia Residents

If you purchased the Plan in this state, if any promise made in the contract has been denied or has not been honored within sixty (60) days after your request, you may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.

Wisconsin Residents

THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE

If you cancel within thirty (30) days of your Plan’s purchase, or receipt of these Terms and Conditions, whichever occurs later, you will receive a full refund. If you cancel more than thirty (30) days after your receipt of the Plan, you will receive a pro-rata refund of the original purchase price, based on the percentage of unexpired Coverage Period, less a cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) of the pro-rata amount, whichever is less. No deduction shall be made from the refund for the cost of any service received. Jinigram will not cancel this plan EXCEPT for failure to pay the purchase price for the plan. If Jinigram cancels the Plan, you will receive a pro-rata refund for the Plan’s unexpired term.

Wyoming Residents

If Jinigram cancels this Plan, Jinigram will mail to you written notice of the cancellation at your last known address contained in Jinigram’s records no less than ten (10) days prior to the effective cancellation date. The prior written notice will contain the effective date of cancellation and the reasons for cancellation. Jinigram is not obligated to provide prior notice if cancellation is due to nonpayment of the Plan, a material misrepresentation by you to Jinigram, a substantial breach of your duties under the Plan or a substantial breach of your duties relating to the Covered Equipment or its use. 

Disputes arising under this Plan may be settled in accordance with the Wyoming Arbitration Act.

Telephone Numbers 

In United States:
Phone: 1 (800) 669-9307
Email: support@jinigram.com

Hours of Operation: 9AM PST to 5PM PSTTelephone numbers and hours of operation may vary and are subject to change.